New Delhi, December 29, 2022: The post-pandemic period has witnessed a radical shift in consumer behaviour and expectations. As per research, the total retail sale is expected to reach $5.5 trillion by 2027 with online sales making up 30% of the market. The retail industry has been largely shadowed by challenges across supply chain, economic uncertainty and geo-political factors. I feel that going forward, the only way for retailers to sail through is by exhibiting strong levels of adaptability, agility and flexibility. As we graduate into the next year, we can expect a renewed focus on enhancing the customer shopping journey by providing a seamless experience for hybrid shopping. Re-invention of physical store designs along with a robust omnichannel strategy would, however, emerge as a top priority. Many companies will be seen adding features to support new shopping initiatives while integrating technologies supporting AR/VR advancements. We are aligned to lead the change and have a strong conviction that our strategy would create benchmarks of excellence in 2023.
Corporate Comm India (CCI Newswire)
