New Delhi, September 26, 2024: realme Care+ underlines realme’s commitment to providing superior customer service across India and the slogan “We Care, for Real”.
realme plans to expand this network to over 600 and increase 50 brand service centers by 2025.
New Delhi, September 26, 2024: realme, the most popular smartphone brand among Indian youth, today announced the expansion of its after-sales service program, realme care+. This customer-centric initiative underlines realme’s commitment to providing superior customer service across India and the slogan “We Care, for Real”.
realme is committed to improve customer service experience and customer satisfaction with high-quality service. As the updated service system of realme, realme care+ highlights the further deepening of the concept of “consumer-oriented”. With over 550 after-sales service centers currently operating across India, realme plans to expand this network to over 600 and increase 50 brand service centers by 2025. Their coverage extends to more than 500 cities, ensuring that no matter where you are, you can experience the convenience of realme care+.
realme care+ offers worry-free buying with a 10-day product exchange policy and a one-year warranty. It also provides unimpeded communication supported by ten languages and an unlimited bonus on Service Day every mid-month. The realme care+ program prides itself on its fast and efficient service.
With a convenient process that includes appointment scheduling and first-time problem resolution, realme aims to minimize customer visits to their centers. They boast a 95% first-time resolution rate and a 97% same-day repair rate when parts are available. Their reliable service has earned them a 90% customer net satisfaction rate and a 4.3 Google rating score for their service centers.
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