- WhatsApp Business app is available for free download in India
- The app helps small businesses easily communicate with their customers
- WhatsApp for Business initiative was announced back in September 2017
New Delhi, January 23, 2018: Just days after its initial rollout, the WhatsApp Business app has now debuted in India. The standalone app offers a simple tool for small businesses to let them communicate with their clients and customers in an easy way. Facebook-owned WhatsApp announced the plans to kick off its WhatsApp for Business initiative back in September last year and launched a pilot by partnering with companies such as BookMyShow, Netflix, and MakeMyTrip. The new app, for small businesses, arrived first in a handful of markets, including Indonesia, Italy, Mexico, the UK, and the US, on Friday. Interestingly, the app was initially tested in India and Brazil ahead of its public release.
The WhatsApp Business app is now available for free download via Google Play in India. It is compatible with devices running Android 4.0.3 and above. A version with similar features is also expected to be available for iOS devices in the coming future according to gadgets.ndtv.com.
Targeted at small businesses, the WhatsApp Business app allows companies to connect with their customers and be a part of the messaging platform that has over 1.3 billion users worldwide. Unlike the original WhatsApp app, the business-centric offering allows businesses to create their own profiles with information such as business description, email, or store addresses, and website. It also provides smart messaging tools to let businesses use quick replies and give fast answers to frequently asked questions. The app also has options to send greetings messages to new customers and set away messages when the companies are busy. Further, there are metrics such as the number of messages read and WhatsApp Web support to let companies send and receive messages directly through a desktop.